For some occassion we have to substitute product in order to deliver in timely manner. Be ensure, we will give the utmost attention to your order to be similar as much as possible as requested.
Flowers:
– Arrangements with assorted flowers, the colors shown on catalog or online will be used if at all possible.
When substitution is required, others kinds of flowers be used with equal or greater value.
– Arrangement with unique variety of flowers such as all orchids, gerberas, roses, lilies.
We will substitute with the same kind of flowers in another available color.
– When the container shown on catalog or online is not available, a similar container will be used.
Plants:
– We will substitute similar plants with equal or greater value when the requested plants or blooming plants is not available.
– Unique plants, such as orchids and cymbidium, we will substitute with the same type of plant but another available color.
– When the container shown on catalog or online is not available, a similar container will be used.
Gifts:
– Gifts may be replaced with another gift in the same category of equal ou greater value.
Accessories:
– Accessories may be replaced with another accessory in the same category of equal ou greater value.